FAQ

Frequently asked questions

Is the Woodlands Collection solid silver and is it hallmarked?


All of the pieces in the Woodlands Collection are solid sterling silver (925). They are stamped with the makers mark and hallmarked at the Dublin Castle Assay Office. 'The hallmark guarantees the precious metal content. Irish hallmarks provide the final consumer with a unique guarantee of the precious metal content that lasts the lifetime of the product'. This guarantees the quality of these Irish gifts that can be enjoyed and passed down for generations to come.




Can I return an item if I’m not happy with my purchase?


We are confident that you will love your piece of nature inspired jewellery, however if you are unhappy with your purchase for any reason you can return it to us, within 14 days of delivery. We carefully inspect each piece before shipping to ensure the quality but in the unlikely event that your piece is effected by a flaw, we promise to replace it for up to 100 days from the date of purchase.




How long will my order take?


Most items are already in stock and we will try to send them out within 5 working days however please refer to delivery times listed on each individual item as this could vary. If an item is not in stock or there will be any delay we will notify you immediately via email. If you have any queries on delivery of your Roots of Ireland jewellery please contact us on the chat section of our website or by email to hello@therootsofireland.com and we will be happy to advise on any details.




Which countries do you ship to?


We offer Irish and worldwide delivery, including shipping to America, Austrailia, Canada, New Zealand. The Roots of Ireland jewellery is a unique gift for anyone with Irish heritage, a connection to or love of Ireland and its beautiful landscape.




How do I pay?


Payments are made through our website. If you have any queries please contact us on the chat section on the website or by email to hello@therootsofireland.com The Roots of Ireland handcrafted Irish jewelry is a gift that will give a lifetime of pleasure and a tangible connection to nature and the beauty of the Irish woodlands.




How do I know when my order has been received?


Once you place an order on our website you will receive an email confirmation to the email address provided. Your email will confirm the piece you have purchased from the Woodlands Collection whether its a silver bangle, earrings or pendants.




How do I care for my jewellery?


We recommend that you keep your jewellery separately and in its original packaging when not worn. Do not let your jewellery come into contact with household detergents and take care when spraying perfume and hairspray to not spray directly on your jewellery. Sterling silver jewellery may tarnish with time and use, this is a property of silver metal. We recommend you use a silver polishing cloth to restore the original brilliance of the item.




Does my gift include packaging?


Your gift will be beautifully presented in a luxury white gift box with an eco-friendly gift bag. The Woodlands collection is the perfect gift Christmas gift, birthday gift, thank you gift or for any occasion. We can include a handwritten note , just add your details in the comments section of your order and we will take care of the rest.




Delivery Details Christmas 2020


Please note that our deliveries are sent via An Post, with free shipping for all gifts purchased. We can use an alternative carrier if you would like your Irish jewellery delivered via express post, contact us via the chat option or by email to hello@therootsofireland.com. This year in particular it is important to send any deliveries as early as possible. For reference the last shipping dates for Christmas as per An Post (but not guaranteed Christmas delivery) are as follows: Republic of Ireland 21st December Northern Ireland 19th December Europe 12th December USA 7th December Rest of the World 7th December